Privacy Policy

Introduction

This Privacy Policy describes how Hire in Pakistan LLC, doing business as HIP Agency (“HIP,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit hipagency.ai (the “Site”), engage our professional services, or otherwise interact with us.

By using our Site or Services, you acknowledge this Privacy Policy. If you do not agree, please do not use our Site or engage our Services.

1. Scope & Roles

This Policy applies to personal information we collect through:

• The Site (hipagency.ai), including contact forms, calendar bookings, and analytics.
• Direct engagement, including discovery calls, SOWs, and ongoing client communications.
• Communications via email, phone, Slack channels, or other channels we operate.

Under the EU General Data Protection Regulation (“GDPR”) and UK GDPR, HIP acts as a Data Controller for information we collect about visitors, prospects, and direct clients of HIP Agency. When delivering services to clients (including end-customer data processed under client engagements), HIP typically acts as a Data Processor on behalf of the client, governed by the applicable SOW and Data Processing Addendum.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide, including:

• Contact information: name, email address, phone number, company name, role.
• Engagement information: project requirements, business context, materials shared during discovery, scope documents.
• Account information: credentials and account access provided by you for delivery purposes (e.g., GHL, HubSpot, hosting, AI provider accounts) — typically transferred and not stored long-term.
• Payment information: billing address and tax information. We do not store full payment card numbers; payments are processed by third-party providers (e.g., Stripe).
• Communications: the content of emails, Slack messages, calls, and meeting notes you exchange with us.

2.2 Information Collected Automatically

When you visit the Site, we automatically collect:

• Device & connection data: IP address, browser type, operating system, device identifiers, referring URLs.
• Usage data: pages visited, time on page, clicks, and interaction patterns via analytics.
• Cookies & similar technologies: see Section 10.

2.3 Information from Third Parties

We may receive limited information from:

• Analytics and advertising providers (e.g., Google Analytics, Meta Pixel) about Site visitors.
• Calendar and scheduling services when you book a call (e.g., Cal.com, Calendly).
• Referral sources and integration partners.

3. How We Use Information

We use personal information to:

• Respond to inquiries and provide requested information.
• Deliver, manage, and improve our Services under engagements.
• Process payments and manage billing.
• Send Service-related communications (e.g., project updates, invoices, scheduling).
• Send marketing communications about HIP Services, subject to your consent where required by law and your right to opt out at any time.
• Operate, monitor, and secure the Site and our internal systems.
• Comply with legal obligations and enforce our Terms of Service.
• Improve our website, marketing, and Service offerings through aggregated analytics.

4. Legal Bases for Processing (GDPR)

For individuals in the European Economic Area, United Kingdom, and other jurisdictions with similar laws, we process personal information under the following legal bases:

• Performance of a contract: to deliver Services under an SOW or respond to your service inquiry.
• Legitimate interests: to operate our business, market our Services to existing clients and qualified prospects, improve our offerings, and ensure security — balanced against your rights.
• Consent: where required by law, such as for certain marketing communications or non-essential cookies. You may withdraw consent at any time.
• Legal obligation: to comply with applicable laws, tax requirements, and regulatory obligations.

5. How We Share Information

We do not sell personal information. We share information only as described below:

5.1 Service Providers

We share information with third-party vendors that help us operate, including:

• Hosting and infrastructure providers (e.g., Vercel, Cloudflare, AWS).
• Communication and collaboration tools (e.g., Slack, Google Workspace, email providers).
• CRM and sales tools (e.g., HubSpot, GoHighLevel).
• Analytics and marketing platforms (e.g., Google Analytics, Meta).
• Payment processors (e.g., Stripe).
• Scheduling and calendar tools (e.g., Cal.com, Calendly).
• AI service providers, when used to operate the Site or internal workflows (e.g., Anthropic, OpenAI). Client engagement AI usage is governed by the applicable SOW.

These providers are bound by contractual obligations to handle information consistent with this Policy and applicable law.

5.2 Legal Requirements

We may disclose information when required by law, court order, subpoena, or to protect our rights, property, or safety, or those of our clients or the public.

5.3 Business Transfers

If HIP is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal protections.

5.4 White-Label & Confidentiality

For white-label engagements with partner agencies, HIP maintains strict separation between agency-partner data and end-customer data. HIP does not contact, market to, or communicate with partner agencies' end customers, and treats all end-customer information under heightened confidentiality consistent with the partner NDA and applicable SOW.

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including:

• Active engagement information: for the duration of the engagement and a reasonable period thereafter.
• Billing and tax records: as required by applicable tax, accounting, and legal obligations (typically 7 years).
• Marketing communications: until you opt out or we determine the information is no longer relevant.
• Analytics data: typically retained in aggregated or anonymized form.
• Client account credentials: returned or deleted at engagement close, except where retention is necessary for a defined post-launch support period.

When information is no longer needed, we delete, anonymize, or securely archive it consistent with applicable law.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. Measures include:

• Encrypted communications (TLS) for data in transit.
• Access controls and authentication for internal systems.
• Limited team-member access on a need-to-know basis.
• Vendor due diligence for service providers handling personal information.
• Internal NDAs for all team members handling client information.

No system is fully secure. We cannot guarantee absolute security, and you use the Site and our Services at your own risk. If we become aware of a personal data breach affecting your information, we will notify you and applicable authorities as required by law.

8. International Data Transfers

HIP is headquartered in the United States (Hire in Pakistan LLC) and operates a delivery team based in Pakistan. Personal information we collect may be transferred to, processed in, and stored in countries outside your country of residence, including the United States, Pakistan, and other jurisdictions where our service providers operate.

For transfers of personal information from the European Economic Area, United Kingdom, or Switzerland to the United States, Pakistan, or other jurisdictions not deemed to have adequate data protection by the European Commission, we rely on appropriate transfer mechanisms, including Standard Contractual Clauses approved by the European Commission and additional supplementary measures where required.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

9.1 Rights Under GDPR (EU/EEA/UK Residents)

• Right of access: obtain a copy of personal information we hold about you.
• Right to rectification: correct inaccurate or incomplete information.
• Right to erasure: request deletion, subject to legal retention requirements.
• Right to restrict processing: limit how we use your information.
• Right to data portability: receive your information in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: withdraw consent at any time where processing is based on consent.
• Right to lodge a complaint: with your local data protection authority.

9.2 Rights Under CCPA/CPRA (California Residents)

• Right to know: request disclosure of categories and specific pieces of personal information collected.
• Right to delete: request deletion of personal information, subject to exceptions.
• Right to correct: request correction of inaccurate information.
• Right to opt out of sale or sharing: we do not sell personal information.
• Right to limit use of sensitive personal information.
• Right to non-discrimination: for exercising your privacy rights.

9.3 How to Exercise Your Rights

To exercise these rights, contact us at privacy@hipagency.ai. We will respond within the timeframes required by applicable law (typically 30 days under GDPR, 45 days under CCPA, extendable with notice). We may need to verify your identity before processing your request.

10. Cookies & Tracking Technologies

We use cookies and similar technologies on the Site to:

• Operate essential Site functions (strictly necessary cookies).
• Remember preferences and improve user experience.
• Analyze Site usage and performance.
• Deliver and measure marketing campaigns (where consent is provided).

You can manage cookie preferences through your browser settings or our cookie consent banner where applicable. Disabling certain cookies may affect Site functionality.

11. Third-Party Links & Services

The Site may contain links to third-party sites and services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you use.

12. Children's Privacy

Our Services are intended for businesses and individuals 18 years of age and older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child under 18, contact us immediately at privacy@hipagency.ai and we will delete it.

13. AI & Automated Processing

We may use AI tools internally to manage communications, analyze inquiries, and improve our Services. We do not make automated decisions that produce legal or similarly significant effects without human review. AI providers we use (e.g., Anthropic, OpenAI) act as Data Processors and are bound by their own privacy and data handling commitments.

When operating AI systems for client engagements (e.g., voice agents, chatbots) we configure systems to comply with the client's privacy obligations and the applicable SOW/DPA. Client data processed by these systems is governed by the engagement-specific agreement, not this Policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates take effect upon posting to hipagency.ai with a revised “Last updated” date. For material changes, we will provide prominent notice on the Site and, where required, additional notice (e.g., email). Your continued use after an update constitutes acknowledgment of the updated Policy.

15. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or your personal information:

Hire in Pakistan LLC, d/b/a HIP Agency
Email: privacy@hipagency.ai
General: info@hipagency.ai
Phone: +1 (972) 573-5554
Address: 7219 Rocky Ridge Ln, Richmond, TX, USA 77407